The Rajasthan Public Service Commission Rajasthan Public Service Commission has issued a fresh advisory asking candidates to use only the official Candidate Grievance Portal for all recruitment-related complaints, including OTR issues, application errors, admit cards, and exam-related concerns. The move aims to streamline complaint handling and ensure faster, time-bound resolution of grievances.

The commission has stated that complaints sent through emails, letters, or other informal channels are creating delays in classification and resolution, as each case first requires manual sorting before being forwarded to the relevant department. Officials said this process is slowing down the overall grievance redressal system, especially given the large number of applicants in recruitment processes every year.

The advisory comes at a time when the commission is handling lakhs of applications across various recruitment examinations annually, making a structured digital system essential for efficiency and transparency.

Portal-based grievance system

RPSC has updated its Candidate Grievance Portal to ensure that complaints are automatically categorized and directed to the concerned officers. According to the commission, this system enables faster tracking and resolution compared to traditional email-based complaints.

The portal now allows candidates to register issues related to OTR (One Time Registration), application forms, fee payment, admit cards, exam centres, exam schedules, results, answer keys, OMR sheets, and marks. Officials say this centralized system reduces duplication and improves accountability.

Email complaints causing delays

Commission Secretary Ram Niwas Mehta stated that complaints received via email or written applications are not structured, which leads to delays in processing. Each complaint must first be interpreted and categorized before being forwarded to the concerned section.

He added that email IDs and departmental feedback addresses are meant only for official coordination and internal communication, not for individual grievance submissions. Misuse of these channels is impacting the efficiency of the entire system.

Digital tracking for faster resolution

According to Joint Director (IT) Yogesh Kumar, the upgraded grievance portal includes two separate complaint categories—OTR-based and application number-based. This classification helps the system automatically route issues to the relevant department.

Officials believe the digital tracking mechanism will reduce manual workload and improve response time. The commission is also working to ensure transparency in complaint status updates so that candidates can track the progress of their grievances in real time.

Background of rising complaints

RPSC handles recruitment processes for a large number of government posts every year, attracting lakhs of candidates across Rajasthan. With increasing competition and high application volumes, complaints related to technical issues, admit cards, and exam schedules have also risen significantly.

In such a scenario, the commission has been gradually shifting towards a fully digital grievance management system to improve efficiency and reduce administrative delays.