In a move aimed at improving governance and strengthening ease of doing business, the Delhi government has reduced the processing time for 84 services offered through its single-window system and introduced instant delivery for select services. Chief Minister Rekha Gupta announced the decision on Wednesday, describing it as part of the government's broader effort to make public services faster, more transparent and citizen-friendly.

The single-window system is an online platform that enables citizens, entrepreneurs and businesses to apply for multiple licences, approvals, permits and government clearances through a single digital interface. The latest reforms are expected to reduce administrative delays and simplify interactions between the public and various government departments.

Review Across 18 Departments

According to an official statement issued by the Chief Minister's Office (CMO), the decision follows a comprehensive review conducted by the Information Technology (IT) Department under the government's deregulation initiative.

The study assessed the time taken to process applications submitted through the single-window portal, beginning from the filing of an application to its final approval or disposal. Officials examined service delivery timelines across 95 services provided by 18 government departments.

Based on the findings, authorities identified opportunities to streamline procedures and eliminate unnecessary delays in processing applications.

Faster Service Delivery

Following the review, the government decided to reduce the processing time for 84 services available on the portal. In addition, several services that previously required manual processing will now be delivered instantly through the digital platform.

While the Chief Minister's Office confirmed the reduction in timelines, it did not specify the revised processing period for individual services.

Officials said the objective is to ensure quicker approvals without compromising transparency or administrative accountability.

Boost to Ease of Doing Business

Chief Minister Rekha Gupta said the reforms are intended to improve Delhi's business environment while making government services more efficient and accessible.

She said reducing processing timelines would help businesses obtain approvals more quickly, encouraging investment and improving the overall ease of doing business in the national capital.

The initiative is also expected to benefit citizens seeking routine government permissions by reducing waiting periods and simplifying administrative procedures.

According to the government, digital governance remains a key priority, with technology playing an increasingly important role in delivering public services efficiently.

Focus on Digital Governance

The single-window system has been developed to bring multiple government services under one online platform, allowing applicants to submit documents, track applications and receive approvals without visiting different government offices.

Officials believe that reducing processing time will improve transparency by limiting procedural bottlenecks and minimising the need for repeated physical interactions with departments.

The move also aligns with broader efforts to expand digital governance, reduce paperwork and improve service delivery standards across departments.

Part of Deregulation Drive

The review formed part of the Delhi government's ongoing deregulation exercise, which seeks to simplify compliance requirements, remove outdated procedures and make administrative processes more efficient.

Government officials said the study focused on identifying stages where applications experienced delays and recommended changes that could accelerate approvals without affecting regulatory oversight.

The reforms are expected to support entrepreneurs, startups, small businesses and individual applicants who rely on government clearances for commercial and personal purposes.

The Madhya Pradesh Police has introduced a fully digital leave management system, allowing police personnel across the state to apply for and track leave online through the Electronic Human Resource Management System (eHRMS). The new e-Leave module came into effect on July 1 and has been implemented across all 120 police units in the state.

With the rollout of the new system, officers and employees will no longer be required to submit paper applications or visit offices to seek leave approval. Instead, leave requests can now be submitted through the eHRMS portal or the mobile application, with the entire approval process taking place on a single digital platform.

According to the Police Headquarters (PHQ), more than one lakh police personnel have already been onboarded onto the eHRMS platform. The department said the digital initiative is expected to make the leave approval process more transparent, faster and easier while reducing paperwork and administrative delays.

Under the new workflow, employees can submit leave applications using their login credentials on a computer or smartphone. Once the application is filed, it is forwarded digitally by the designated leave clerk to the competent authority for approval. Officers can review, recommend and sanction leave online, while applicants can monitor the real-time status of their requests through their personal dashboards.

Officials said the eHRMS platform already contains employees' service records, including details of leave categories, eligibility and available leave balances based on their respective cadres. This integration is expected to minimize errors and streamline the processing of leave applications.

Before the statewide rollout, the e-Leave module was tested in selected police establishments, including the State Crime Records Bureau (SCRB), Personnel Branch, Special Branch, Superintendent of Police (Rail), Bhopal, and the 25th Battalion in Bhopal. Technical improvements were incorporated based on feedback received during the pilot phase before extending the system to all police units.

The digitisation of service management within the police department began in July 2025, when authorities initiated the process of converting manual service records into digital format. More than one lakh service books have since been scanned and integrated into the system with support from the Madhya Pradesh State Electronics Development Corporation (MPSEDC).

The department has also expanded digital governance beyond leave management. An eHRMS Order Book (O.B.) module has been operational since March 23, 2026, enabling online access to service orders and official records. Officials believe the move will improve record management, ensure better preservation of documents and simplify access to important service-related information.

Senior officials said the transition to digital administration is aimed at improving efficiency and accountability across the police force. The online system is expected to reduce delays in file movement, enhance transparency in approvals and provide employees with quicker access to service-related information without repeated visits to administrative offices.

The General Administration Department has issued instructions directing employees to use the Human Resource Management System (HMRS) portal or mobile application for all types of leave applications. The new rule covers Casual Leave (CL), Earned Leave (EL), and other categories of leave available to government employees.

Officials said the move is part of the state's broader effort to improve governance through technology and reduce dependence on manual paperwork. Under the new system, leave requests submitted through traditional handwritten or printed applications will no longer be accepted.

To use the facility, employees must first register themselves on the HMRS platform by downloading the mobile application or accessing the online portal. Once registered, they can submit leave requests digitally from any location without visiting their office to file an application.

The approval process has also been integrated into the online system. Concerned officers will review applications electronically and either approve or reject them through the HMRS platform. This means the complete workflow—from application submission to final approval—will be handled digitally.

Government officials believe the change will significantly improve efficiency in personnel management. Employees will be able to track the status of their leave requests in real time and receive updates regarding approvals or pending applications without relying on manual communication.

The transition is also expected to reduce delays that often occur in traditional file-based processing. Since applications will be available instantly to authorized officers, decisions can be made more quickly, improving overall administrative functioning.

Another key feature of the new system is the creation of a comprehensive digital leave record for every employee. The HMRS platform will automatically maintain details of leave availed, remaining leave balance, pending requests and past approvals. This information will be accessible whenever required, eliminating the need to search through physical records.

Administrative experts view the move as an important step toward modernising human resource management in government departments. Digital records not only improve transparency but also help departments monitor workforce availability and plan staffing requirements more effectively.

The Bihar government has increasingly focused on technology-driven governance initiatives in recent years. The mandatory online leave system aligns with broader efforts to enhance accountability, improve service delivery and streamline administrative processes across departments.

Employees are expected to benefit from the convenience offered by the system. Instead of preparing physical applications and obtaining signatures through multiple levels, staff members can complete the process using a smartphone or computer. This is particularly useful for employees posted in remote areas or those requiring urgent leave approvals.

Officials have also indicated that the digital platform will help reduce paperwork and administrative costs over time. By maintaining centralized records, departments can improve data management while ensuring greater transparency in leave administration.

With the new rules now in effect, government employees across Bihar are being encouraged to complete their HMRS registration and familiarize themselves with the online process. The administration expects the transition to create a more efficient, transparent and technology-enabled leave management system for the state's workforce.

In a major push toward fiscal discipline and resource optimization, the Madhya Pradesh government has rolled out a stringent set of guidelines aimed at slashing administrative expenses. Under the new decree, top-tier bureaucrats—including IAS and IPS officers, as well as department secretaries—must secure explicit clearance from the Chief Secretary before embarking on any official travel to Delhi, Gujarat, or any other state or foreign destination at the taxpayer's expense.

For lower-ranking officials, out-of-state official travel will now strictly require the prior approval of their respective departmental secretaries. The General Administration Department (GAD) has dispatched formal directives outlining these protocols to all ministries, department heads, divisional commissioners, and district collectors for immediate implementation.

Digital Classrooms and Virtual Rooms to Replace Physical Travel

Moving away from routine physical compliance, the state government has mandated that all departmental reviews, workshops, training modules, and seminars be shifted to digital platforms and video conferencing. Authorities have explicitly instructed departments to bypass physical attendance and travel for any official business that can be managed effectively online.

Furthermore, in a bid to transition toward eco-friendly administrative practices, the state is actively encouraging government employees to utilize public transit systems, buses, and electric vehicles (EVs) for their daily office commute.

Inspired by PM Modi’s Austerity Blueprint

Senior officials indicated that these fresh directives are closely aligned with Prime Minister Narendra Modi’s core formula of fiscal austerity and strategic resource management. The administration emphasized that keeping a tight check on administrative overheads, advancing energy conservation, and ensuring environmental safety have become imperative given shifting global economic challenges.

Zeroing In on Power Audits and Energy Drain

The fiscal cleanup is also targeting the energy footprint of government infrastructure, with the state ordering immediate energy audits and close monitoring of electricity loads across all public offices.

"Department heads must ensure that all non-essential fans, lights, computers, printers, and auxiliary electronic devices are powered down sharp at 7:00 PM. Simultaneously, the state will aggressively drive the promotion of rooftop solar installations under the PM Surya Ghar Yojana." — GAD Directive

Green Infrastructure, Natural Farming, and LPG Scrubbing

The comprehensive policy also ropes in the Agriculture Department, tasking it with widening the footprint of natural and organic farming across the state. On the infrastructure front, public construction agencies have been instructed to maximize the use of fly ash and plastic waste bitumen to foster sustainable development.

In tandem, the state is pushing for an expedited expansion of the Piped Natural Gas (PNG) grid. Simultaneously, a field verification drive will be launched to identify and purge duplicate or ineligible beneficiaries from the Pradhan Mantri Ujjwala Yojana and standard LPG connection databases.

Curbing Edible Oil Intake and Launching a 90-Day Blitz

In an unusual addition to an administrative austerity drive, the Department of Public Health and Medical Education has been directed to launch a state-wide public awareness campaign focusing on the health hazards of high edible oil consumption. The initiative aims to drive behavioral changes regarding dietary habits among citizens.

To ensure these green and austere measures resonate with the public, the Public Relations Department will spearhead a 90-day comprehensive campaign highlighting energy conservation and resource management. Additionally, the Tourism Department will ramp up domestic travel initiatives under the "Dekho Apna Desh" and "Sabse Pehle Madhya Pradesh" banners. All administrative departments are now bound to review these implementations continuously and submit a monthly progress report directly to the GAD.

The Rajasthan Public Service Commission Rajasthan Public Service Commission has issued a fresh advisory asking candidates to use only the official Candidate Grievance Portal for all recruitment-related complaints, including OTR issues, application errors, admit cards, and exam-related concerns. The move aims to streamline complaint handling and ensure faster, time-bound resolution of grievances.

The commission has stated that complaints sent through emails, letters, or other informal channels are creating delays in classification and resolution, as each case first requires manual sorting before being forwarded to the relevant department. Officials said this process is slowing down the overall grievance redressal system, especially given the large number of applicants in recruitment processes every year.

The advisory comes at a time when the commission is handling lakhs of applications across various recruitment examinations annually, making a structured digital system essential for efficiency and transparency.

Portal-based grievance system

RPSC has updated its Candidate Grievance Portal to ensure that complaints are automatically categorized and directed to the concerned officers. According to the commission, this system enables faster tracking and resolution compared to traditional email-based complaints.

The portal now allows candidates to register issues related to OTR (One Time Registration), application forms, fee payment, admit cards, exam centres, exam schedules, results, answer keys, OMR sheets, and marks. Officials say this centralized system reduces duplication and improves accountability.

Email complaints causing delays

Commission Secretary Ram Niwas Mehta stated that complaints received via email or written applications are not structured, which leads to delays in processing. Each complaint must first be interpreted and categorized before being forwarded to the concerned section.

He added that email IDs and departmental feedback addresses are meant only for official coordination and internal communication, not for individual grievance submissions. Misuse of these channels is impacting the efficiency of the entire system.

Digital tracking for faster resolution

According to Joint Director (IT) Yogesh Kumar, the upgraded grievance portal includes two separate complaint categories—OTR-based and application number-based. This classification helps the system automatically route issues to the relevant department.

Officials believe the digital tracking mechanism will reduce manual workload and improve response time. The commission is also working to ensure transparency in complaint status updates so that candidates can track the progress of their grievances in real time.

Background of rising complaints

RPSC handles recruitment processes for a large number of government posts every year, attracting lakhs of candidates across Rajasthan. With increasing competition and high application volumes, complaints related to technical issues, admit cards, and exam schedules have also risen significantly.

In such a scenario, the commission has been gradually shifting towards a fully digital grievance management system to improve efficiency and reduce administrative delays.