The incident was reported in the City Center area of Gwalior, where the complainant told investigators she had recently updated her profile on Shaadi.com. On January 31, she received a call from an unknown number. The caller introduced himself as Rajkumar Sinha, claimed to be originally from Faridabad but living in England for eight years, and expressed interest in her profile. Over the following days, the two remained in contact and developed familiarity.

According to the complaint, the caller informed her on February 4 that he had sent a parcel from the United Kingdom containing foreign currency. The next day, she received another call from a person claiming to be an employee of courier firm DHL. The caller stated the parcel had arrived but was held at the airport and required payment of processing charges.

Believing the claims, the woman transferred ₹27,000 via a QR code provided to her. Soon after, she was told that an additional ₹48,000 was needed for currency conversion charges. She paid that amount as well. Later, the fraudsters demanded ₹87,000 more as GST, prompting her to send another ₹20,000 before growing suspicious.

When she asked for a refund and proof of shipment, the caller allegedly switched off his phone. Realising she had been deceived, she approached the crime branch and lodged a formal complaint. Police registered a case against unidentified accused and began tracing the accounts to which the money was transferred.

Investigators said the fraud follows a common pattern in which scammers exploit matrimonial platforms to build trust and then fabricate courier or customs emergencies to extort money. Officials have urged users of online matchmaking services to verify identities independently and avoid transferring funds to unknown persons or entities.

Cybercrime authorities said efforts are underway to identify the suspects through digital transaction trails and call records. Further action will depend on forensic and banking data analysis.