Under the new rules, the government will now decide the fares for rides, a move designed to standardize pricing across the state. Vehicle owners will receive 80% of the total fare, while the remaining 20% will go to the aggregator companies. The policy also introduces fines for violations, with penalties of up to Rs 100 for drivers or passengers who cancel a trip without a valid reason.
The policy is designed to strengthen the framework around gig workers who drive for ride-hailing companies. It includes provisions for a safer working environment, with companies required to operate a 24×7 active call center. The call center will enable passengers to share live locations during their ride, and in the case of an emergency, a panic alert will be sent directly to the police and the control room.
“The new policy aims to ensure safety, transparency, and fair compensation for all parties involved, while also bringing order to the ride-hailing sector,” said O.P. Bunkar, Joint Government Secretary and Additional Transport Commissioner.
In a significant move, the state government will also impose stricter penalties on non-compliant companies. If a company fails to adhere to the regulations, its license can be suspended for up to three months, with the possibility of permanent revocation after repeated violations. Aggregator companies must also open offices in Rajasthan and appoint an authorized appliance officer to oversee operations.
Additionally, the policy sets health and accident insurance requirements for drivers, with a minimum of Rs 5 lakh for health insurance and Rs 10 lakh for accident insurance. Companies will be responsible for providing refresher training for drivers every year and ensuring that no vehicle is older than eight years.
The new policy also includes provisions for female passengers, allowing them to request a female driver for their ride. A dedicated grievance officer will be appointed by each company to address customer complaints and ensure timely resolution.
These reforms aim to balance the interests of vehicle owners, gig workers, and passengers while fostering greater safety and reliability in the ride-hailing industry.
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