Bhopal-Indore Metro will roll out its Automatic Fare Collection (AFC) system from April 27, shifting ticketing operations at metro stations to a fully digital format. The new system will allow passengers in both cities to buy tickets online through QR-based modes instead of relying on manual ticket issuance.

The move marks a key operational upgrade for the metro network in Madhya Pradesh, where the Madhya Pradesh Metro Rail Corporation Limited (MPMRCL) is introducing automated fare management to improve commuter convenience and reduce transaction time at stations.

Digital ticketing shift

Under the new arrangement, passengers travelling on Bhopal-Indore Metro will be able to access tickets through digital channels, including paper QR tickets and mobile QR tickets. The AFC system is designed to streamline entry and exit at metro stations through automated scanning and validation.

According to officials, the system will reduce dependence on manual counters and improve turnaround time during peak hours. It will also support faster passenger movement and lower waiting time for ticket purchase.

Discounts for riders

To encourage adoption, MPMRCL has announced multiple fare concessions for commuters using the new system. Passengers opting for round-trip tickets will receive a 5 per cent discount on the total fare, offering a direct benefit to daily riders making return journeys on the same day.

Group travel will also attract fare relief. A 10 per cent discount will apply on group tickets booked for a minimum of eight and a maximum of 40 passengers under a single booking. Officials said the provision is aimed at making metro travel more attractive for organised groups and institutional commuters.

App wallet benefits

The official MP Metro mobile application will play a central role in the new fare collection model. Through the app, passengers can book mobile QR tickets and recharge their metro wallet for future travel.

MPMRCL has also introduced slab-based discounts on wallet recharges made through the app. Recharge values between Rs 200 and Rs 499 will receive an 8 per cent benefit. Recharges from Rs 500 to Rs 999 will attract a 10 per cent discount, while Rs 1,000 to Rs 1,499 will receive 12 per cent relief. Passengers recharging between Rs 1,500 and Rs 2,000 will receive the highest discount of 15 per cent.

Ticketing options open

The metro operator has retained multiple ticketing options to accommodate different commuter needs. Paper QR tickets will remain available at TOM counters and customer service centres, where passengers can pay using cash or UPI.

Mobile QR tickets, however, are expected to become the preferred mode as they can be booked directly through the MP Metro app using digital payment options. The application is available on both Android and iOS platforms, allowing wider access for smartphone users.

Rules for usage

Officials said the metro wallet created within the MP Metro app will be restricted to ticket purchases only. The stored amount can be used exclusively for buying metro tickets and cannot be withdrawn or refunded under any circumstances.

This condition is expected to ensure dedicated usage of digital balances within the metro ecosystem while simplifying fare accounting for the operator.

What changes next

The introduction of AFC is expected to modernise fare operations across Bhopal-Indore Metro and align the service with digital transit systems already in use in other urban networks. The transition is also part of a wider push towards contactless travel, digital ticketing and commuter-friendly transport infrastructure.

According to officials, the Bhopal-Indore Metro upgrade is expected to improve station efficiency, support faster boarding and strengthen urban mobility in the state. For passengers, the Bhopal-Indore Metro AFC rollout brings lower fares, quicker access and a more seamless travel experience.