The actress shared her complaint through an Instagram Story, where she claimed that this was the third consecutive instance of receiving garments with the same issue. Her post quickly drew attention on social media, sparking conversations about quality control and product handling in the online fashion retail sector.

In her Instagram Story, Trisha directly tagged Zara and its customer care account while voicing her disappointment.

“Dear @zara @zaracare, a small request. The next time you send a home delivery, please make sure the clothes do not smell of body odour. This is the third time this has happened. It is a very bad experience. At least smell the clothes before packing them,” she wrote.

The actress did not mention the specific products involved or whether she had contacted the company through customer support channels before making the issue public. Zara had also not issued any public response at the time the post gained traction online.

Trisha’s remarks have triggered mixed reactions among consumers, with several social media users sharing their own experiences related to online apparel deliveries. Some users suggested that returned items may occasionally be repackaged and shipped to other customers, while others called on fashion retailers to strengthen their quality inspection processes before dispatching orders.

The incident has once again highlighted concerns around e-commerce fulfilment practices, especially in the fashion industry where product condition and hygiene play a significant role in customer satisfaction.

As one of the most prominent actresses in South Indian cinema, Trisha enjoys a massive fan following across Tamil, Telugu and other regional film industries. Her social media posts often attract significant attention, making even routine consumer complaints a topic of wider public discussion.

On the professional front, Trisha was recently seen in the film Karuppu. Over a career spanning more than two decades, she has established herself as one of the leading stars of Indian cinema and has worked in several commercially successful and critically acclaimed films.

While Zara has not publicly commented on the matter so far, Trisha’s complaint has reignited conversations about customer experience standards and product quality checks in online retail deliveries.