Raipur Police has intensified efforts to tackle traffic congestion by deploying Quick Response Teams (QRTs) that are dispatched immediately after receiving reports of traffic jams through the Daksh (ITMS) Control Roomhelpline.

According to police officials, the dedicated teams are reaching congestion points within five to eight minutes on average, helping restore normal traffic flow across the city. So far, authorities say 88 complaints received through the helpline have been successfully resolved.

10 Dedicated QRTs Deployed

The initiative has been launched under the direction of Raipur Police Commissioner Dr. Sanjeev Shukla, who ordered the formation of 10 Quick Response Teams to respond to sudden traffic congestion at key locations across the city.

Citizens can report traffic jams directly by calling the dedicated traffic helpline 94792-10632, enabling police to respond without delay.

ITMS Control Room Monitors City Traffic

The operation is managed from the city's Intelligent Traffic Management System (ITMS) control room, where police personnel continuously monitor traffic conditions using CCTV cameras installed across Raipur along with Google Maps.

Whenever traffic congestion is detected through surveillance or reported via the helpline, the nearest QRT receives the exact location and is immediately dispatched to the spot.

Officials said the system allows traffic personnel to reach affected areas quickly and ensure smoother movement of vehicles.

Police Appeal to Citizens

Deputy Commissioner of Police (Traffic and Protocol) Dr. Archana Jha has appealed to residents to immediately inform the traffic control room whenever they encounter major traffic congestion in any part of the city.

To improve public awareness, the police have also installed information boards displaying the traffic helpline numberat major intersections and public places across Raipur.

Officials believe timely information from commuters, combined with real-time surveillance through the ITMS network, will help minimise traffic disruptions and improve overall traffic management in the state capital.