The Madhya Pradesh government will launch its flagship Chief Minister Jan Vishwas Campaign on August 7, with officers set to visit villages and urban wards to resolve public grievances at the grassroots level. Ahead of the rollout, Chief Secretary Ashok Barnwal on Wednesday reviewed preparations through a video conference with collectors, divisional commissioners and senior district officials across the state.

Addressing collectors for the first time since assuming office as Chief Secretary, Barnwal directed officials to treat the campaign as a top administrative priority and warned that negligence at any level would not be tolerated.

Advance Resolution of Pending Cases

The Chief Secretary instructed district administrations to constitute teams at the ward and gram panchayat level and ensure that pending complaints and public applications are resolved before the scheduled camps.

He said preliminary action should be completed at least a week before the camps so that citizens receive immediate relief during the campaign.

Officials were asked to make the initiative result-oriented by focusing on measurable outcomes rather than routine administrative exercises.

Weekly Review Every Friday

As part of the campaign, divisional and district-level officers will undertake field visits every Friday to review the implementation of government welfare schemes.

During these inspections, officials will monitor:

• Pending CM Helpline complaints

• Public grievance applications

• Cases under the Public Service Guarantee Act

• Implementation of beneficiary-oriented schemes

Collectors have also been directed to prepare a detailed schedule for visits at the block or cluster level and inform public representatives in advance.

Direct Public Interaction

The campaign will begin with direct interaction between government officials and local residents.

Authorities will present the status of pending complaints received through the CM Helpline and Jan Sunwai platforms, while fresh applications from citizens will also be accepted during the camps.

The government has instructed that, wherever possible, these public interaction programmes should be organised within government premises to ensure better accessibility and coordination.

Divisional commissioners will also conduct regular field inspections along with departmental officers to monitor implementation.

Schools, Hospitals and Fair Price Shops Under Inspection

Apart from grievance redressal, officials have been asked to inspect key public institutions during their visits, including:

• Government schools

• Public hospitals

• Anganwadi centres

• Fair price shops

• Other government offices

The inspections will focus on service delivery, implementation of welfare schemes and resolution of local administrative issues.

Digital Monitoring Through Online Portal

The Chief Secretary said the campaign's progress will be monitored through a dedicated online portal.

Districts will be evaluated based on the disposal of pending public grievances. Matters requiring additional funds or policy-level decisions will be escalated through divisional commissioners for coordination with the respective departments.

The campaign will also include industry interaction programmes, where officials will engage with MSMEs and other entrepreneurs to address business-related concerns.

Revenue and Welfare Cases to be Prioritised

The administration has identified several categories of pending cases for priority disposal during the campaign, including:

• Undisputed land mutation cases

• Land partition matters

• Revenue record corrections

• Farmer ID registration

• Aadhaar-related issues

• Applications under the Pradhan Mantri Awas Yojana

• Other pending citizen service applications

Officials have been instructed to clear as many pending matters as possible before the camps begin.

The campaign will also include inspections of fertiliser and seed warehouses, LPG storage facilities and petrol pumps to ensure compliance and uninterrupted public services.

With the Jan Vishwas Campaign set to begin on August 7, the state government aims to strengthen direct citizen engagement, improve service delivery and accelerate resolution of long-pending grievances at the grassroots level.