Under the guidelines, all institutions must also appoint an ombudsperson to independently review unresolved grievances. If complaints remain pending or are mishandled at the institutional level, accountability may be fixed on responsible officials such as principals, registrars, or other administrators. The move is intended to curb delays and ensure prompt resolution of student concerns.
The Madhya Pradesh Private University Regulatory Commission has indicated that compliance will be strictly monitored. Officials noted that although some institutions had previously appointed ombudspersons, effective complaint-resolution processes were often lacking. The revised framework places stronger emphasis on transparency, monitoring, and administrative responsibility.
Mandatory Website Disclosures
The UGC has directed institutions to publish complete details of their grievance redressal committees and ombudspersons on official websites and in admission prospectuses. Required information includes names of members, designations, contact numbers, email addresses, tenure, and step-by-step procedures for filing complaints and appeals.
The objective is to ensure students can easily access accurate information and file grievances directly through designated channels rather than navigating informal systems.
Education experts say the measure could strengthen discipline, transparency, and accountability across higher education campuses while improving the likelihood of timely and impartial resolutions for students.
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