Born in December 1981 in Bhopal, Dinesh Chandwani developed a fascination with electronics at a young age and aspired to become a fighter jet pilot. He earned his B.Sc. in Electronics from Govt. MVM College and joined the NCC Air Wing to pursue this dream.
However, life had other plans. After failing to clear the pilot selection exams and being unable to afford private training, Dinesh chose to take a different flight path — one that would later revolutionize India’s repair ecosystem.
The Struggle — From Footpath to Entrepreneurship
In 2003, Dinesh stepped into the world of mobile repair with minimal resources. He began by selling mobile covers and accessories on the streets of Bhopal.
With his mother’s financial support of ₹10,000, he set up a small repair shop in his locality. While others charged ₹500–₹700, Dinesh fixed phones for just ₹50–₹100 — and often solved minor issues like battery boosts, speaker cleaning, and soldering completely free of cost.
His honesty, skill, and transparent service quickly won over loyal customers.
By 2007, with a friend’s help, Dinesh secured the authorized Intex Mobile service center. Over the next decade, he successfully managed repair centers for major brands such as Gionee, Mi, Motorola, Google Pixel, Blackberry, Asus, Lenovo, Infinix, and Tecno.
The Challenges Behind India’s Repair Industry
During his two decades of experience, Dinesh witnessed several deep-rooted challenges that plagued the repair ecosystem in India:
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Fear of data theft and privacy breaches
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Lack of transparent, standardized pricing
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Scarcity of spare parts, especially for older models
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Low income and poor recognition for skilled technicians
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Limited access to services and spares in rural areas
These persistent problems made him wonder —
“If groceries, taxis, food delivery, and beauty services can go digital, why not repair services?”
The Birth of iService
In 2019, Dinesh registered the domain www.iserviceindia.in.
Then came 2020 — the year of the COVID-19 lockdown. As people struggled to get their devices repaired during emergencies, the idea of iService began to take shape.
Officially launched in April 2020, iService started small but grew rapidly. In 2024, it was re-launched with a new vision and a complete digital ecosystem that includes:
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E-Commerce Platform – for seamless spare parts purchases
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Mobile App (Android & iOS) – connecting customers, shop owners, and technicians
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Partner & Dealer Network – enabling same-day delivery of spare parts
iService Today — A Complete Digital Ecosystem
Today, iService functions as a full-fledged digital platform bridging every stakeholder in the repair chain:
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Customers enjoy transparent pricing, data security, and fast doorstep service
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Technicians get verified leads, technical support, and fair earnings
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Repair Shop Owners access CRM tools, digital billing, and online training
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Wholesalers connect with local retailers through a unified platform
So far, iService has onboarded 62,000+ customers, 5,200+ dealers, and 400+ service partners — a testament to its trust and reliability.
Innovation with Impact
With the tagline “Innovation Service,” iService has evolved beyond a repair brand — it’s now a symbol of India’s digital repair revolution.
What began on a modest repair table in Bhopal has become a nationwide movement powered by trust, technology, and transparency.
“iService isn’t just about fixing devices. It’s about building a bridge of transparency, speed, and reliability between customers, technicians, and brands.”
— Dinesh Chandwani, Founder & CEO, iService India
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